Norman, Mark

COO & President

Mark is our "car guy". From Vancouver to Chicago to London, Mark Norman is responsible for the worldwide operations of Zipcar. Mark joined Zipcar following its merger with Flexcar in the fall of 2007. He came to us with more than 20 years of executive experience in the automotive industry, including roles as CEO of Flexcar, and Chairman, President and CEO of DaimlerChrysler, Canada.

At Zipcar, Mark works with the executive leadership team to ensure optimal member experiences in every Zipcar market. His career has been defined by leveraging operational best practices to ensure customer satisfaction and revenue growth. While in the auto industry, he was responsible for teams numbering in the thousands and revenue in the tens of billions. Mark's ability to streamline complex operations with a focus on what matters most – members – helps Zipcar continue to expand its global operations with the same entrepreneurial and member-centric approach that has made us successful thus far.

Mark holds an undergraduate degree in Economics from Rice University in Texas as well as a Masters in Business Administration from Harvard Business School.